In recent years a change has been seen that, the various organizations of IT have struggled to provide harmony to the functions of IT departments, by using the business processes they already served, but as now the core and central operations of businesses are becoming dependent on IT industry, thereby understand the dependencies between the two of them is most important to conduct the useful operations.
Business Service management
It is an evolving technology with the combined efforts of business and IT industry. BSM brings some amazing experience in context to the IT industry. It helps the IT to understand how the present infrastructure and investment in technologies can give a strong support to business. So it is a strategically binding technique to deliver and maintain some quality services, applications and multiple transactions for meeting important goals of business.
It is an Impact of IT on Business
It is an understanding fact about how IT can impact the business goals and also the reverse is true. It shows some dependencies between the two of them whether it is already known or unknown. So in meaning words, it can be said that it is an impact of one on the other. It’s a study of how the IT’s processes and activities can impact some of the entities of the business module.
The various components of Business Service management
There are basically 7 components of BSM, they are:-
- Identity management
- Event management
- Impact of services
- Managing the assets and their recovery
- Making infrastructure and managing their applications
- Configuration management
- Incident and Problem Management
Shift from Service level management to the Business service management
SLM was the precursor to the business service management. SLM also play the prime importance of measuring and managing certain IT based services. Sometimes it represents the impact of certain IT based services whether they are negative or positive to the business.
Today still, many of the business activities showing the interest that, they are in a favor of SLM because of the complete understanding of various terms related to it, implementation cost, an easy to use approach involved on this. Some of them really believe that the businesses which can afford big and complex IT infrastructures can adopt business service management.
Why it is important to your company
It is not about just presenting your company’s billboard with some fancy dials, stoplights, or colors; instead, it has some target to achieve. It has the messages specially tailored for a specific audience. The IT infrastructure and some information about technology up-gradation can be grouped together to form the basis for company’s important decisions regarding successful business operations.
It is an Integration of system management
BSM is the integration and analysis of systems with business management. By this, you can create services & agreements, policies & transactions, various tasks & activities in the same way as it is done for creating a network with Information Technology. They can help IT to improve communications and establish a proper relationship with businesses.